Shipping, Returns & Refunds

Frequently asked questions regarding anything to do with shipping, returns and refunds can be found here.

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10 articles in this collection
Written by Maria and James Lloyd

Upgrading Shipping to Express

I've already placed an order but have become impatient and want to upgrade my shipping to express.
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Written by James Lloyd
Updated over a week ago

Returns, Exchange and Refund Policy

What is our policy on returns, exchanges and refunds? (Including damaged, missing or incomplete items)
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Written by James Lloyd
Updated over a week ago

Customs and Import Tax

Customs and Import Tax Information
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Written by James Lloyd
Updated over a week ago

Delivery Time

How long does delivery take?
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Written by James Lloyd
Updated over a week ago

Brexit, Fees, Taxes & Customs Duties

If you live in the EU or UK, you may be effected by our policy change.
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Written by Maria
Updated over a week ago

I've managed to mess up my shipping address or contact information during my order.

Can you help me to amend my shipping address or contact information?
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Written by James Lloyd
Updated over a week ago

My order arrived incomplete, damaged or missing items.

Where is the rest of my order? My order arrived damaged. Items are missing from my order.
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Written by James Lloyd
Updated over a week ago

My order still hasn't arrived?

Where is my order? Why is it taking so long? When will my purchase arrive? Is my order delayed?
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Written by James Lloyd
Updated over a week ago

Do you ship to Italy?

I would like to know if you are currently shipping orders to Italy?
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Written by James Lloyd
Updated over a week ago

Do you ship to the Canada?

I would like to know if you currently ship orders to Canada?
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Written by James Lloyd
Updated over a week ago