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Our help centre provides customers with information, guidance, and support on a variety of topics related to our products, services, and policies.

Unlock exclusive discounts and perks with our Trade Programme

How to access your invoices for your orders

A guide to accessing the Wholesale Store and placing orders

Accepted payment methods

Protecting your payment and card details: our commitment to security

General FAQs

Are the lights suitable for use in bathrooms?

Where are our products made?

Customising lighting cable lengths

Custom Sizes, Finishes and Designs

Cleaning your handles and hardware

Matching finishes across products

Attaching your cabinet handles or knobs

Understanding hole-to-hole centers (cc) for cabinet handles and knobs

Measuring for M4 Fixing Screws

What are M4 Screws?

How to Install House Numbers

Product FAQ's

How to track your order

Delivery lead times and delivery process

Why has part of my order not arrived?

International shipping

How to upgrade shipping to express for faster delivery

Brexit, Fees, Taxes & Customs Duties: What You Need to Know

Shipping to the USA: Rates and Information

Shipping to Canada: Rates and Information

Shipping to Australia: Rates and Information

Shipping to the UAE: Rates and Information

How to correct an incorrect shipping address or contact information

How to report missing items from your order

Shipping & Delivery

Returns, Exchange and Refund Policy

How to start a return or exchange

How long does it take for me to get a refund?

Cancelling or Changing Your Order

Do I need to pay for returns postage?

Returns & Refunds

Find answers to common questions surrounding our products and services.

Product FAQ articles provide customers with answers to frequently asked questions regarding specific products. They cover a wide range of topics related to the product, such as its features, specifications, and intended use.

Shipping & Delivery articles provide information and guidance to customers regarding the process of shipping and delivery of their orders. They cover topics such as delivery process, estimated delivery times, tracking numbers and more.

Returns and Refunds articles provide customers with information and guidance regarding the process of returning products and receiving refunds. They cover topics such as conditions for returning a product and the timeframes for initiating a return.

All articles

Categories

General FAQs

Product FAQ's

Shipping & Delivery

Returns & Refunds