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General FAQs

5 articles

Find answers to common questions surrounding our products and services.


Unlock exclusive discounts and perks with our Trade Programme

If you're a professional working in the industry or a business owner looking to stock up on our products, you might want to consider joining our Trade Programme. With this programme, you can enjoy exclusive perks, such as special discounts, customize

How to access your invoices for your orders

When you place an order with us, an invoice is automatically included in the order confirmation email. You can find it below the payment information section. If you need another copy of an invoice or have any questions regarding your invoice, please

A guide to accessing the Wholesale Store and placing orders

We're thrilled to have you on board and can't wait to see what you create! In this article, we'll provide you with a guide to accessing our wholesale store and placing your first pro order. If you have any questions or concerns, please do not hesitat

Accepted payment methods

We strive to make payment options convenient for our global customers, and we accept payments in several currencies, including USD, GBP, EUR, CAD, AUS, AED and CHF. The payment methods available to you will depend on your country of residence. For cu

Protecting your payment and card details: our commitment to security

We take the security of your payment and card details seriously. We understand the importance of keeping your personal information safe and secure, and we are committed to providing you with a safe and reliable shopping experience. Here's how we ensu