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Returns & Refunds

5 articles

Returns and Refunds articles provide customers with information and guidance regarding the process of returning products and receiving refunds. They cover topics such as conditions for returning a product and the timeframes for initiating a return.


Returns, Exchange and Refund Policy

Our Returns Policy does not affect your statutory rights. All returns must be postmarked within 90 days of the date of receipt. All returned items must be in be in new and unused condition, with all original tags and labels attached. We’ll refund the

How to start a return or exchange

We understand that sometimes products may not meet your expectations, or you may have received a product that was damaged during shipping. If this happens, we want to make the returns and exchange process as smooth and hassle-free as possible. All re

How long does it take for me to get a refund?

We understand that waiting for a refund can be frustrating. Please keep in mind that delivery times for your returned item(s) to our warehouse may vary depending on your location and the returns courier you used. It can take up to 30 days for your re

Cancelling or Changing Your Order

If your order has already been confirmed and dispatched, unfortunately we won't be able to change any details. In this case, please wait until you receive your order and follow our Returns and Exchange policy if needed. To avoid any issues with your

Do I need to pay for returns postage?

Please ensure you familiarise yourself with our returns policy before submitting an RMA to avoid your request being rejected. UK Customers:. We offer free returns for all UK customers within 90 days of receiving the original goods where eligible. Ple