Brexit, Fees, Taxes & Customs Duties: What You Need to KnowUpdated a month ago

With Brexit having taken place, we understand that there may be concerns about potential fees, taxes, and customs duties that customers may face when ordering from us. We want to assure you that we are continuing to manufacture and ship orders as normal, but there may be some changes and delays to our regular carriers as a result of Brexit.

As a business, we have decided to absorb the costs of import duties and fees for customers in the EU. We will make every effort to prepay fees in advance, but in some cases, you may receive a request for payment. If this happens, please follow the steps below.

What to do if you have been charged or received a request for payment for duties and taxes

If you have been charged or received a request for payment for duties and taxes, please get in touch with our customer support team at [email protected] as soon as possible. We will require additional information from you regarding the charges, and we will process a refund to your original payment method or an alternative funding source.

Please note that we are committed to providing the best possible service to our customers, and we will do everything we can to ensure that the impact of Brexit on our customers is minimised. If you have any concerns or questions, please don't hesitate to contact us, and we'll be happy to assist you.