How to correct an incorrect shipping address or contact informationUpdated a month ago

Mistakes can happen, and we understand that you may have accidentally entered incorrect shipping or contact information during your order. If you realise your mistake before your order is dispatched, please email us as quickly as possible. Our customer support team will do their best to intercept your order and correct the information before it ships out.

However, if your order has already been dispatched with incorrect information, we recommend reaching out to the shipping carrier directly to try to intercept the package or correct the address. You can also contact us, and we will do our best to assist you in resolving the issue.

Please note that if the package is returned to us due to an incorrect address, we will need to charge for the cost of reshipping the package. Therefore, it is important to double-check your shipping and contact information before placing your order.