Why has part of my order not arrived?Updated a month ago
We occasionally send orders out in multiple packages. This is because we send items out as soon as they're ready, and some parts of your order may require slightly longer in production. We may also send parts of your order with different carriers depending on their weight and size.
If your order is sent in more than one package, don't be alarmed if something is missing when your order arrives. You'll receive tracking numbers for each package, and you'll be able to individually track their progress on our website.
If you don't have more than one tracking number and you think something might be missing, please get in touch with our customer service team. We're here to help and ensure that you receive all items as expected.
We strive to make the ordering and delivery process as smooth and stress-free as possible. If you have any questions or concerns about the delivery of your order, please don't hesitate to contact us. Our customer support team is always here to help and ensure that you have a positive experience.