If you are still waiting on your order to arrive, and it has been more than the 10-40 days estimated for delivery, then please get in touch with our support team by emailing us at [email protected] or get in touch via our contact page.

Orders placed on our website can take anywhere from 4 days to 12 weeks (we know, this is a really extreme period of time!) We are provided with these estimates by our main carrier, Royal Mail. Typically, however, most shipments take between 4-20 days to arrive from your date of order. Processing time varies depending on your order as all products are made to order as part of our commitment to sustainable manufacturing and are not factored into the above delivery estimates.

We now also offer expedited shipping that can be selected as an option while you are checking out, it will also provide you with an expected delivery date. The cost of this will vary depending on where you live. If you forgot to go for this option we can invoice you the cost through our website, just let us know!

You can track your order via this page. If you are having trouble tracking your order, please contact us and we will do our best to locate it for you.

Please note, that due to COVID-19 and the United Kingdom’s exit from the European Union, additional delays may occur.

Please view the Royal Mail website for advice on delivery estimates https://www.royalmail.com/sending/international/international-economy

To maintain our free delivery guarantee on all orders, we send eligible shipments via economy methods. In some instances, we are able to provide you with a tracking number with economy shipping due to not being provided by the carrier.

We now offer expedited shipping that can be selected as an option while you are checking out, it will also provide you with an expected delivery date. The cost of this will vary depending on where you live.

If you forgot to go for this option we can invoice you the cost through our website, just let us know!

Did this answer your question?