We’re delighted to welcome you to our trade programme for professionals. We can't wait to see what you create!
We have put together this introductory guide (also sent to you via email upon joining) to provide you with a summary of what is involved and how to place your first pro order. Please don't hesitate to get in touch with any queries or questions.
A quick recap of the benefits of being a trade customer.
We place your orders right at the top of the production queue in our workshops.
Your discount level is reviewed periodically for eligibility of further discount.
Dedicated account support
Support when you need it most. Our team are on hand to help you at every stage of the journey.
Taxes + Duties included
Import taxes and duties are included in the cost of your order.
Express shipping options
Options for express delivery with a range of partner carriers.
Quick and easy ordering
We've designed a quick and effective way for you to browse and order.
Guide: How to access the wholesale store and place orders.
Accessing the store.
When you applied for the trade programme, you were sent an email to activate your account. If you have done so already, then all you need to do is login. If you have not activated your account yet, you will need to do this first and notify us when you have completed this task.
Once logged in you will see a button in the bottom left side of your screen titled "Wholesale Store". Click this button to open up the trade catalogue.
Navigating the catalogue.
The first page you will be presented with is our catalogue page. From here, you can search the specific product or collection you are looking for. You can also use the dropdown tabs on the top right to filter further, for example, using the 'tags' dropdown, we can filter by size in mm, great if you are looking for handles that need to fit a specific size! We have used the VORM collection as an example.
After using the search field for VORM, the catalogue shows us all the products in that collection.
Now we can quickly select the sizes we need, the finish and qty and add to cart. Once you have all the items you need, you can click the shopping trolley icon to view your cart and begin checking out.
Cart, Checkout & Payment
Once you have added your products to the cart, you can review and amend any products and quantities. You can also leave further instruction via the order notes. Click checkout to proceed.
Now you are at the checkout. You can use any of the payment methods available to pay online.
Please note, if you wish to pay in EUR, CAD, USD or other currency, please get in touch with our customer service team, or your account manager to request a link to the checkout in your chosen currency. This will be sent via an invoice email and will contain a link for you to checkout online.
If you prefer, you can also pay your order via bank transfer. If you exit the checkout at this stage, a draft order will be created for you where we can apply your order to, so there is no need to worry about saving your order details.
Custom quoting for a bespoke project.
Bespoke quote? No problem.
There may be scenarios where you would prefer to contact us directly for a quote. Our account managers are available Monday - Friday to assist with any purchasing or custom product queries.