• How long does it take to get a refund?

  Get an understanding of the timeline involved in the refund process at meraki. At meraki., we strive to process refunds as quickly as possible. However, due to the careful attention we give to inspect each product returned to us, the process may take up to 30 working days. Here's a rough timeline: Receipt and Inspection of Returns: Once we receive your returned item, our team carefully inspects the product. This phase can take some time as we are a small team and we're committed to ensuriFew readers

• Understanding refund statuses

  Explaining the various refund statuses for your meraki. order. At meraki., we understand that you'll want to know the status of your refund once you've returned an item. Here are the various refund statuses and what they mean: Pending: We've received your request for a refund, but we haven't received the returned item yet. Received: We've received the returned item and it is pending inspection, or we are currently inspecting it. Approved: The returned item passed our inspectFew readers

• Our return policy for in-stock and made-to-order items

  Discover the difference in return policies between our in-stock and made-to-order items. At meraki., we want you to be 100% satisfied with your purchase. If for any reason you are not, we've outlined our return policies for both in-stock and made-to-order items below: In-Stock Items For in-stock items, we offer a 90-day return policy from the date you received your order. If the item is unused, in its original condition and packaging, and in the same condition you received it, we are happFew readers

• Do I need to pay for returns postage?

  Discover who covers the cost of return postage at meraki. For in-stock items that you would like to return for a refund or exchange, customers in the UK are eligible for free-postage returns and a postage label will automatically be generated for you using our returns and exchange portal. For all customers outside of the UK, you will be responsible for the return postage costs unless the product is faulty, damaged or sent in error. For made-to-order items, if the product is faulty, we will coverFew readers

• Requesting a refund or exchange

  Steps on how to request a refund or an exchange for your meraki. purchase. If you're unsatisfied with your purchase from meraki., you can request a refund or exchange within the framework of our return policies. Here's how to do it: Generate an Return Authorisation Number: Please visit our return and exchange portal and generate a return request. Follow Instructions: Our team will provide you with a Return Authorisation number and instructions on hFew readers

• Dealing with damaged or faulty products

  Learn how to handle situations when your meraki. product arrives damaged or becomes faulty. At meraki., we pride ourselves on the quality of our products. However, if your order arrives damaged or becomes faulty, here's what you can do: Damaged on Arrival If your item arrives damaged, please contact our customer service team within 48 hours of receiving the package. Provide us with your order number, a description of the damage, and if possible, photos of the damaged item. Faulty ProFew readers