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Dealing with damaged or faulty products
Dealing with damaged or faulty products

Learn how to handle situations when your meraki. product arrives damaged or becomes faulty.

Maria avatar
Written by Maria
Updated over a week ago

At meraki., we pride ourselves on the quality of our products. However, if your order arrives damaged or becomes faulty, here's what you can do:

Damaged on Arrival

If your item arrives damaged, please contact our customer service team within 48 hours of receiving the package. Provide us with your order number, a description of the damage, and if possible, photos of the damaged item.

Faulty Product

If your item becomes faulty within the warranty period, reach out to our customer service team with your order number and a description of the issue. We'll guide you through the next steps, which may involve troubleshooting, replacement parts, or a product exchange.

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