We're thrilled to have you on board and can't wait to see what you create! In this article, we'll provide you with a guide to accessing our wholesale store and placing your first pro order. If you have any questions or concerns, please do not hesitate to reach out to our team.
Benefits of Being a Trade Customer
As a trade customer, you'll enjoy the following benefits:
Priority Manufacturing: We place your orders at the top of our production queue in our workshops.
Incremental Discounts: We periodically review your discount level for eligibility of further discount.
Dedicated Account Support: Our team is available to help you at every stage of the journey.
Express Shipping Options: We offer express delivery options with a range of partner carriers.
Quick and Easy Ordering: We've designed a quick and effective way for you to browse and order.
Step 1: Accessing the Store
Upon joining our trade programme, you'll receive an email to activate your account. If you haven't done so already, please activate your account and notify us when you've completed this task. Once logged in, you'll immediately have access to your personalised discounted prices on our store.
Step 2: Navigating the Catalogue
No complex processes involved here, all you need to do is shop our store as you would do normally. All the prices are already personalised to your discount tier, so all you need to do is simply add items to your cart and proceed to the next step!
Step 3: Cart, Checkout, and Payment
After adding your products to the cart, you can review and amend any products and quantities. You can also leave further instruction via the order notes. Click checkout to proceed.
Now, you're at the checkout. You can use any of the payment methods available to pay online. Please note that if you wish to pay via bank transfer (BACS), you will need to get in touch with our account manager, [email protected], or our customer service team customer service team [email protected]. The details will be sent via a pro-forma invoice email and will contain a link for you to checkout online.
Custom Quoting for a Bespoke Project
In some cases, you may prefer to contact us directly for a quote for a bespoke project. Our account managers are available Monday - Friday, 9am - 4pm GMT to assist with any purchasing or custom product queries. Please don't hesitate to get in touch!