Question 1

August 2025 - New support and help centre coming soon

Accepted Answer

|| We are currently in the process of updating our Helpdesk. Please check back at the end of August. For further assistance, please get in touch with our support team.

Question 2

A Guide to Selecting Door Hardware

Accepted Answer

DUMMY SET

Doesn't include locking hardware or a latch. Generally used on unused double doors, wardrobes, or doors with edge latches.*

PASSAGE SET

Includes non-locking latch mechanism for internal doors. Generally used for internal passageways where privacy isn't required.*

PRIVACY SET (WITH SNIB)

Includes a privacy deadbolt with emergency release for internal doors. Generally used for bathrooms, bedrooms, or changing rooms.*

PRIVACY SET (ROSE BUTTON)

Includes a built-in button on the non-locked side (location of the button by request) which when pushed, releases the latch. Can be unlocked from external side in emergencies. Generally used for internal passageways where privacy is required.*

ENTRY SET (MORTICE KEY LOCK)

Includes heavier duty security locket for both internal and external doors. Generally used for both internal or external entrances.*

ENTRY SET (MORTICE THUMB TURN LOCK)

Includes heavier duty security lock with interior thumb turn mechanism for both internal and external doors. Provides quick locking and unlocking from inside without requiring a key. Generally used for both internal or external entrances where convenient access is needed.*

View the full step-by-step guide

Question 3

Where our products are made

Accepted Answer

Gain insight into the origin and craftsmanship behind your meraki. products.

At meraki., we hold a commitment to quality craftsmanship, responsible manufacturing, and ethical sourcing of materials. We're proud to say all our products are made in China, in partnership with manufacturers who share these values.

We use the finest grade of lead-free brass in our products. This not only ensures their longevity and durability, but also is safer for you and the environment. Brass, with its distinctive warmth and lustre, brings an exceptional quality to each piece that simply cannot be replicated.

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Our manufacturers follow rigorous standards for quality and conduct regular tests to ensure the highest level of craftsmanship. The partnership goes beyond a simple business relationship, as they share our commitment to reducing waste and implementing sustainable practices.

We know trust is earned, and we take great care in ensuring the integrity of our products through regular reviews of our manufacturing processes. We maintain an open dialogue with our partners, valuing your trust and working tirelessly to uphold the high standards that have made meraki. a trusted name in the industry.

We are grateful for your understanding and support as we continue to provide you with high-quality products, mindfully made with precision and care. If you have any further queries or concerns regarding our manufacturing process or materials used, feel free t

Question 4

About our made-to-order products

Accepted Answer

Learn about meraki.'s made-to-order process, its benefits, and our commitment to responsible manufacturing.

Made-to-Order at meraki.

At meraki., many of our products are made-to-order. This allows us to provide you with a broad range of designs, finishes, and personalisation options that wouldn't be possible with off-the-shelf products. But there's more to it than just offering variety. Our made-to-order approach is a conscious decision that forms an integral part of our commitment to responsible manufacturing.

The Made-to-Order Process

Once your order is placed, it goes straight to our skilled technicians who begin the process of crafting your product. This process involves meticulous attention to detail, ensuring that your item meets the high standards meraki. is renowned for. Since these items aren't mass-produced, you're receiving a product that's been given the individual care and attention it deserves. Behind the Scenes

Delivery Times

Due to the nature of the made-to-order process, delivery times are longer. We typically ask customers to allow approximately 4-6 weeks from the date of order. This time allows us to ensure that your product is crafted to the highest quality standards that meraki. is known for.

Commitment to Responsible Manufacturing

Our made-to-order approach is rooted in sustainability. By producing items only when they're ordered, we're able to significantly reduce waste and overpro

Question 5

Understanding Hole-to-Hole Centres (cc) for cabinet handles and knobs

Accepted Answer

Get to grips with what hole-to-hole centres mean and why it's important for your cabinet hardware.

What Does 'Hole-to-Hole Centre' Mean?

When choosing handles or knobs for your cabinets, one critical measurement is the 'hole-to-hole centre' - often abbreviated as 'cc'. This term refers to the distance from the centre of one screw hole to the centre of the other.

Why is this Measurement Important?

The cc measurement is vital because it ensures that your new hardware aligns perfectly with the pre-drilled holes in your cabinet doors or drawers.

meraki.'s Commitment to Accuracy

At meraki., we provide the cc measurement for each product under its specifications to assist you in making the best choice for your cabinet needs.

Question 6

Attaching your cabinet handles or knobs

Accepted Answer

This guide provides a step-by-step process for installing your new cabinet handles or knobs. Installing new cabinet hardware can refresh the look of your room without the need for a complete renovation. At meraki., we make this process as straightforward as possible. Here's a step-by-step guide on how to attach your new cabinet handles or knobs:

Prepare the necessary tools. Typically, you'll need a screwdriver or drill, as well as the screws provided with your meraki. handles or knobs.
Align the hardware. Position your new handle or knob over the pre-drilled holes on your cabinet door or drawer.
Secure the hardware. Insert the screws from the inside of the cabinet door or drawer, ensuring they align with the holes of your new handle or knob. Tighten until secure, but be careful not to overtighten. Remember, if your cabinets don't already have pre-drilled holes, you'll need to measure and mark where you'd like your new hardware to go. Always double-check your measurements before drilling new holes.

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